Remote IT Support
With the increased dependence on IT for business we have developed PierSupportIT - an on-demand solution that proactively
keeps your PCs, laptops, networks and servers up-to-date and working efficiently leaving you free to focus on the core areas of
your businesses.
Every business suffers from computer problems; they regularly crash, systems freeze or hang, viruses and hackers attack your
PCs and documents get corrupt and lost. This directly impacts on your business productivity
– with PierSupportIT these risks are reduced!
Because your business is individual, you need a flexible support package. Whether you have a single PC, a larger network
with PCs and Servers or a number of remote workers who are out in the field we have a scalable solution for you.
What is PierSupportIT?
PierSupportIT is an IT maintenance service that provides corporate-level IT support at prices your business can afford. You will
benefit from gaining access to your own outsourced IT department when you need it and without adding to your employment
overheads. Your computers are monitored 24x7 by the PierSupportIT software and our team of experts proactively fix issues,
in most cases before they even become apparent. The system is completely transparent meaning you can see exactly what our
technicians are fixing.
What are the costs?
Because we offer a monthly service plan there are no large upfront costs, you simply pay on a monthly basis for the number
of machines that need supporting. Our modular pricing means you can mix and match the service based on your actual
requirements – not what we think you need.
What do you get for your money?
Outsourced IT Department – Our Technical Assistance Centre team are all qualified to at least Microsoft Certified Engineer
level. We also have technicians with specific expertise including Cisco; Astaro; Kaspersky and all of the other Pier services.
Because there is a multiple resource at your disposal you do not have to worry about your level of support during holidays
or sickness!
Quick Installation and Configuration – We will completely take care of the installation and configuration of the system for you.
Our solution can usually be set up in minutes, meaning there is minimum disruption to your business.
Flexible IT Support – Our service coverage is Monday – Friday 8:30 – 17:30 (extended service available as an additional option).
If you experience a problem with your systems you can contact our technical team via our PierSupportIT Hotline, via Email or
through our integrated and user-friendly Ticket Reporting system – meaning you can report a fault at any time 24x7.
24x7 Monitoring – PierSupportIT monitors your system performance 24x7. Our technicians will then fix issues during your
service hours, in most cases before they even become apparent to the user.
Secure Protection – You can enable or disable the remote access part of the system on individual machines putting you in
control and allowing you to view when the remote technician is fixing PCs and networks. We can also provide a security
guarantee.
Patch Updates – We will make sure your Microsoft Windows Operating systems are kept up-to-date as Microsoft release
updates. We will ensure patches are applied at the right time, without affecting machine usage.
Automated Software Updates – The PierSupportIT software only needs to be installed once. Any updates will be carried out automatically without additional costs, ensuring you benefit from the most up-to-date support and software improvements.
Performance Reporting – Depending on your requirements and the number of PCs using the PierSupportIT service we
provide you a performance summary with a system health score so you can see that we are maintaining and improving the performance of your systems.